SAP Smart Red Extension – THE Uniform Management Module for SAP
Category: Supplier Uniform Management
Published: 10/03/2025
SAP stands as a powerhouse in enterprise resource planning, excelling at centralising core business processes from finance to logistics. However, despite its robust capabilities, SAP lacks sophisticated Uniform Management functionality—the ability to offer customer users restricted catalogues to purchase from, set allowances and approval systems before order completion. This critical gap necessitates integration with specialist external Uniform Management platforms, that excel in creating unified, seamless customer journeys.
This is why Smart Red has developed our own SAP extension. By bridging SAP's operational strength with dedicated Uniform Management solutions, clients can achieve the best of both worlds: backend process efficiency and customer-facing excellence that drives satisfaction and revenue growth. This link between the systems creates maximum benefits for both clients and companies in today's omnichannel marketplace.
What is involved in integrating with SAP? What type of information is passed between the systems? Let’s look at the key areas that the Smart Red SAP extension maximises across the systems.
Product Information
• Product master data: Basic product details, specifications, descriptions and attributes
• Pricing data: Price lists, discount structures, promotional pricing
• Inventory levels: Real-time or scheduled stock availability updates
• Product relationships: Cross-sells, up-sells, related items
Benefits of integration
When you make a price change or update product details in SAP, these changes are reflected instantly across both systems. This ensures consistency across all customer touchpoints—uniform portal, and backend systems. Customers see accurate and up-to-date information, while companies avoid pricing discrepancies and the confusion they cause.
Customer Data
• Customer master records: Contact information, shipping preferences
• Purchase history: Previous orders and buying patterns
• Customer-specific pricing: Contract pricing or customer group discounts
• Account balances and credit limits: Financial information for B2B customers
Benefits of integration
Customers experience a dedicated user journey regardless of how they interact with your business. Customer service representatives can access the same comprehensive view of customer information that powers the Smart Red portal, enabling more informed support. For B2B businesses, contract pricing and credit limits are automatically enforced online without manual intervention.
Order Management
• Order status: Creation, processing, fulfilment and delivery status
• Order history: Complete record of past transactions
• Invoicing data: Generation and tracking of customer invoices
Benefits of integration
Orders flow seamlessly from Smart Red into SAP for processing without manual rekeying, reducing processing time and eliminating transcription errors. Customers can track their orders in real-time through the portal, while warehouse staff work from the same data in SAP. This creates operational efficiency and improves customer satisfaction through transparency.
Returns Management
• Returns Order (RO): Customer return document creation and processing
• Material Document: Record of physical goods returned to inventory
• Credit Memo Request (CMR): Documentation for financial adjustment requests
• Return Material Authorization (RMA): Pre-approval for customer returns
• Return Delivery (RD): Logistics document tracking the physical return movement
• Subsequent Debit/Credit: Financial adjustments after the initial transaction
• Condition Types: Rules governing return policies and charges
Benefits of integration
Customers can initiate returns online with immediate visibility into eligibility and return policies. The RMA process becomes automated, with return labels generated instantly. As returns are processed, both inventory and customer financial records update simultaneously, within each set client rules. Quality teams can record inspection results in SAP that may trigger automated communications to customers about their return status. This streamlines what is traditionally a complex, multi-step process.
Financial Data
• Payment information: Tracking of customer payments
• Tax calculations: Correct application of VAT and other taxes
• Currency conversions: Handling of multiple currencies for international sales
Benefits of integration
Financial transactions from Smart Red automatically post to the SAP General Ledger, eliminating reconciliation discrepancies. Tax calculations are consistently applied using the same rules across all channels. The finance team has real-time visibility into online revenue without waiting for manual data transfers. This ensures accurate financial reporting and speeds up period-end closing processes.
Contact Us
Ultimately, integrated systems can better handle growth in transaction volumes without proportional increases in administrative workload. This is a strategic business imperative that drives operational excellence and customer satisfaction. If your ERP system is SAP, and you need to offer your customers a heightened Uniform Management experience, without changing your internal processes, contact our sales team today and ask about the SAP Smart Red Extension.