Make Your Customers Love Your Uniform Management System

As a uniform and workwear supplier, a tailor-made uniform management system can make your life so much easier. It provides an instant platform for all your customers to place orders with you 24/7, it gives your clients the power to control their budgets so you only process pre-approved orders, and the accuracy involved in the ordering significantly reduces the need for costly returns.

But… it shouldn’t only be seen as beneficial to you! Happy customers are returning customers. So, it needs to make life easy for them too. Let’s take a look at some of the key features of Smart Red that will make your customers not only like it, but love it.

Let Them Take Ownership

Your customers should feel like the ordering portal belongs to them. This is easy to achieve with Smart Red by using the built-in tools to tailor the look and feel of the pages to match their branding. Add their company logo, use their colours and their images to make them feel at home as soon as they log in. Your customers will quickly take ownership of it. This makes the overall adoption process much quicker and smoother too.

Customise it to Meet Their Ordering Requirements

Every company is different, and their ordering requirements can be different too. With Smart Red, you can:

• Use & set staff allowances by garment, monetary value, or points.

• You may also choose not to have any allowances or approvals in place.

• Add approvers or allow managers to order on behalf of staff.

• Set up departments (or roles) to control which products each person sees.

• Allow home delivery for some, or all, staff.

• Give them direct access to your customer service team for a truly personalised approach. 

Allow Your Clients to Self-Serve

Your clients should not only be able to control how they order – they should remain in complete control of all their spending and forecasting. Smart Red quickly allows your clients to:

• Add, suspend or delete users instantly. 

• Allow certain users permissions to order deliveries to multiple addresses. 

• Create and analyse granular reports, at SKU level, to scrutinise spend and accurately forecast upcoming spend.

Add Specific Products, Photographs and Prices

If your customer has given you specific product requests, you will want to be able to show them exactly what you’re giving them. Through Smart Red’s user-friendly administration area, you can add customer specific products, with tailored images within seconds. This means that their employees know exactly what they are ordering, and therefore, ordering errors and returns are reduced.

Bespoke Uniform Management Functionality

Smart Red’s only limitation is your imagination. Your business and your products are not a ‘one size fits all’ solution, so why should your ordering system be? If there is key functionality that only some clients want, you can offer that too! Below are just some examples of bespoke functionality we’ve built into our Supplier Platforms:

• Activating roles, or wardrobes specific to locations.

• Grid ordering systems for bulk ordering.

• Push notifications for PPE equipment with approaching expiring dates.

• ‘Staff packing’ where specific roles, or new starters, can easily add all required items for a seamless start.

• Integrate with internal/existing systems, e.g. directory systems, to create a seamless Single Sign On (SSO) solution.

If you feel like you don’t want all the bells and whistles to begin with, that’s ok too. Smart Red is designed in such a way that it can be developed and expanded as your requirements change - and as your business grows.

Upgrade Your Uniform Portal Today

Every Smart Red installation we have managed has started with a short conversation. We’re ready and willing to listen to what you want the Smart Red Supplier Platform to do for your customers. Contact us now to arrange a demo - it’s the smart thing to do.